Our Store Policies
At MK Cycles, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our shop time and time again. That’s why we believe that our shop policies should be fair, clear and transparent. Below you will find a list of all our new policies for 2018. If you can’t find the information you’re looking for please don’t hesitate to contact us today!
We value your privacy and therefore do not disclose information to third parties without your permission.
Our policy applies to information we collect about:
1) Visitors to our website when sending us a direct message on the ‘contact us page’ form and
2) People who do business with us including, buying bike/parts and booking in for and having a bike service
The information we collect from you..
When you visit our website and send us a direct message or decided to do business with us in the shop or over the phone we collect the following personal information from you
Telephone number – home, work or mobile
How we collect data about you and your use of this website and on social media
You are always in control of what information we collect about you.
We may ask for information about you when you register for promotions or when you request specific information. We may also invite you to complete surveys or provide us with feedback.
We use your data to improve the service we offer you and to help keep you informed as to when/if you’ve purchased a bike or had a service from us, when your next service is due. We may also use your data to inform you of important changes to the business and in very occasional instances, may also share special offers with you.
Non – marketing use
We use the information you enter on the website for administration purposes and any other purpose made clear on the data entry forms. If you click on a ‘send’ button on the website, your contact information will be used to send you relevant information relating to your query.
When you purchase a bike or book in and have a service completed with us. We will use your personal information to confirm receipt of payment and details of services purchased/completed.
Direct marketing and how you can change your preferences
We offer you the opportunity to receive information from our company. We may use this information to communicate changes to the business and or any special offers we think you may be interested in.
We will send direct marketing email and use social media only.
If you would like us to stop sending direct marketing to you, we offer two ways to do so. Whenever you receive direct marketing you will be told how to unsubscribe. However, you can also contact us directly on 01204412762 or email email@example.com.
How do we keep your data secure
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How long your personal data will be kept
Where a request for information is made for one or our products or services your data will be held for the duration that your inquiry is open.
Where a purchase had been made and services provided, your data will be held for 7 years in line with our regulatory and governing body requirements, where we may be required to hold your data to evidence the completion of work carried out or bikes sold for audit purposes.
Changes to the privacy and acceptable use policies
If you have any questions, want to access, correct, amend or delete any personal information we have about you, please contact us immediately either by phone on 01204 412762, email mkcycles.co.uk or come into the shop and speak direly to a member of staff, MK Cycles, Unit 20, Belmont Works, Egerton Road, BL78BN.
Our Payment and Returns Policy
We’ve updated our payment and returns policy to reflect the changes in the cycling industry and how it has affected MK Cycles. We want to make it clear to our customers what to expect when making a purchase from our shop.
When purchasing stock items, paying labour or anything from our cafe, you are able to pay either via card payment for anything over £1 (contactless under £30), cash or BACS.
Parts for a service
If you book your bike in for a service, we will always talk you through what is needed before any work is done or any parts ordered. If your bike needs parts which are not in stoke we ask that these are paid for upfront. Any labour charges can be paid once your bike has been completed and ready to collect.
We will accept full returns on items bought in the store that are in their original packaging with the seals intact. For items bought in store but not as above, we may issue a credit note. For special items ordered in error by the customer, there may be a restocking fee with the supplier which we may pass on to you.
If you have any questions, please contact us immediately either by phone on 01204 412762, email firstname.lastname@example.org or come into the shop and speak directly to a member of staff, MK Cycles, Unit 20, Belmont Works, Egerton Road, BL78BN.
Parts and Labour
We may fit parts that we are unable to source from our own suppliers, however, we do not fit parts bought elsewhere which can be sourced by ourselves.
We will ask all customers to make sure your bike(s) is clean before you drop it off for a service or to have parts fitted. If it arrives dirty we will offer a cleaning service for an extra £10. It can take up to 30mins plus to clean a bike properly and it may even need to be striped down to get to the really tough areas. Thank you in advance.